Work in customer service
Our 5-day Customer Service Course is designed to equip you with the necessary skills and knowledge to deliver exceptional customer experiences.
This course focuses on developing effective communication techniques, building rapport, problem-solving strategies, and enhancing your teamwork skills in order to be able to deliver exceptional customer service.
If you are aiming to enhance your customer service skills, this course provides valuable insights and practical techniques to excel in the field. Delivered by our dedicated tutors, you will engage in interactive discussions and practical exercises.
Join us for an engaging learning experience that will aid you in taking your first steps into a customer service role.
Level
Duration
Learning Method
Location
Cost
Level One
5 days
In Centre
Fully funded
Course Overview:
What will I gain?
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Principles of Customer Service
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Making Conversation & Building Rapport
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Teamwork in Customer Service
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Assessing myself for work
How will I learn?
We have a range of flexible learning methods available to suit your needs. You can attend this course at your local DBC Training centre:
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119 A Friar Gate, Derby DE11EX
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37 Holywell Street, Chesterfield, S41 7SH
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Alan House, 5 Clumber Street, Nottingham, NG1 3ED
Am I eligible?
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Aged 19+ – no maximum age limit
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Have the right to live and work in the UK
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Have been a British/EU citizen for the last 3 years
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To be unemployed and seeking work
This contract is funded by European Social Fund.
