Work in customer service
Our 5-day Customer Service Course is designed to equip you with the necessary skills and knowledge to deliver exceptional customer experiences.
This course focuses on developing effective communication techniques, building rapport, problem-solving strategies, and enhancing your teamwork skills in order to be able to deliver exceptional customer service.
If you are aiming to enhance your customer service skills, this course provides valuable insights and practical techniques to excel in the field. Delivered by our dedicated tutors, you will engage in interactive discussions and practical exercises.
Join us for an engaging learning experience that will aid you in taking your first steps into a customer service role.
What will I gain?
Principles of Customer Service
Making Conversation & Building Rapport
Teamwork in Customer Service
Assessing myself for work
How will I learn?
We have a range of flexible learning methods available to suit your needs. You can attend this course at your local DBC Training centre:
119 A Friar Gate, Derby DE11EX
37 Holywell Street, Chesterfield, S41 7SH
Alan House, 5 Clumber Street, Nottingham, NG1 3ED
Am I eligible?
Aged 19+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
To be unemployed and seeking work