top of page
Call Center Employee

Work in customer service

Our 5-day Customer Service Course is designed to equip you with the necessary skills and knowledge to deliver exceptional customer experiences.

This course focuses on developing effective communication techniques, building rapport, problem-solving strategies, and enhancing your teamwork skills in order to be able to deliver exceptional customer service.

If you are aiming to enhance your customer service skills, this course provides valuable insights and practical techniques to excel in the field. Delivered by our dedicated tutors, you will engage in interactive discussions and practical exercises.

Join us for an engaging learning experience that will aid you in taking your first steps into a customer service role.

Derby, Nottingham, Chesterfield



Learning Method



Level One

5 days

In Centre

Fully funded

Course Overview:

What will I gain?

  • Principles of Customer Service

  • Making Conversation & Building Rapport

  • Teamwork in Customer Service

  • Assessing myself for work

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course at your local DBC Training centre:

  • 119 A Friar Gate, Derby DE11EX 

  • 37 Holywell Street, Chesterfield, S41 7SH

  • Alan House, 5 Clumber Street, Nottingham, NG1 3ED

Am I eligible?

  • Aged 19+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

  • To be unemployed and seeking work 

For more information or to book your place on the next available course, call us on 01332 295588 or click Book Now below.

This contract is funded by European Social Fund. 

This is the ESF logo
bottom of page