About the Role
The role of the Onboarding Officer will be to support clients to decide and agree the next steps in their career, as well as learning and training opportunities. You'll explain the options available to the people you work with, helping them to make informed choices about their future. You'll offer information, advice and guidance (IAG) on education, training and work opportunities and enrol them onto their learning programmes to enable the impact. Enrolment activity will be face to face and over the telephone, completing their learning agreement electronically.
Responsibilities
The Onboarding Officer may work with individuals or groups in a variety of settings.
Tasks generally involve:
Enrolling learners onto their courses in person, via email or the telephone
managing a caseload, which is often comprised of a varied client group
referring learners to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary
meeting targets and reporting to funders and the management team weekly
undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports
ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment
attend and participate in team and company meetings, as required
take responsibility for safeguarding and promoting the welfare of all learners with whom you come into contact
additional duties appropriate to the post as directed by the Project Manager
Skills and Experience
excellent communication and interpersonal skills
ability to establish a rapport and work with clients from a range of backgrounds
assertiveness and the ability to remain calm under pressure
listening and questioning skills
ability to work well as part of a team, but also to work independently, using your initiative
organisational skills with the ability to prioritise tasks and manage time effectively
the ability to meet targets and deadlines
administrative skills including writing reports, maintaining accurate records and using IT
excellent IT skills that include Word, Excel, PowerPoint and Outlook
You will be required to undertake a DBS check for this position
Preferably hold a full driving licence with access to a car
About DBC
DBC Training (DBC), has been supporting people into employment and onto skills since 2000. We have helped improve the lives of over 30,000 individuals and supported over 6,000 businesses to recruit and upskill their employees and reach their potential.
DBC is an award-winning employment and training provider, offering high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
Our mission is “To SPARK potential and develop talent, to transform lives and fulfil aspiration”.
The people at DBC are fundamental in developing excellent products and services that successfully support employers to grow talent for their businesses and subsequently support the communities in which they work and economic growth.
*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references***