About the Role
The role of the Learner Support Executive will be to support employed learners throughout their learning journey. Supporting them with their enrolment onto online courses, checking in with them during their course to conduct a progress review to ensure they are on track or if they require any additional support, then completing their final reviews and assisting in signposting to further learning. Enrolment and review activity will predominantly be conducted over the telephone, however there will be opportunity to conduct on-site enrolments at employer premises on occasion.
Enrolling learners onto their courses remotely or in person
Conducting on-programme and exit reviews with learners
Organising additional support with Tutors as appropriate
Managing a caseload, updating electronic records and simple spreadsheets
Flexing priorities between enrolments and reviews as per business demand
Referring learners to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary
Meeting targets, completing weekly reports and sending to the management team weekly
Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing claim reports
Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements including Safeguarding and promoting the welfare of all learners with whom you come into contact
Attend and participate in team and company meetings, as required
Skills and Experience
Excellent communication and interpersonal skills
Ability to establish a rapport and work with clients from a range of backgrounds
Assertiveness and the ability to remain calm under pressure
Listening and questioning skills
Ability to work well as part of a team, but also to work independently, using your initiative
Organisational skills with the ability to prioritise tasks and manage time effectively
The ability to meet targets and deadlines
Administrative skills including writing reports, maintaining accurate records and using IT
Excellent IT skills that include Word, Excel and Outlook
DBC Training (DBC), has been supporting people into employment and onto skills since 2000. We have helped improve the lives of over 30,000 individuals and supported over 6,000 businesses to recruit and upskill their employees and reach their potential.
DBC is an award-winning employment and training provider, offering high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
Our mission is “To SPARK potential and develop talent, to transform lives and fulfil aspiration”.
The people at DBC are fundamental in developing excellent products and services that successfully support employers to grow talent for their businesses and subsequently support the communities in which they work and economic growth.
*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references***