Onboarding Officer
Department: Employability
Location: Derby
Responsible to: Senior Business Manager
Overview of the Role:
To provide a warm, welcoming front of house service whilst supporting the employability team with administrative duties related to our delivery offers.
Key Responsibilities:
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Receptionist duties: taking and directing calls to relevant staff/teams, receiving & sorting post, organising and maintaining the reception area/boardroom and other meeting rooms, welcoming/signing in visitors, maintaining front door security
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Supporting with the maintenance of the training office
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Communicate effectively, politely and professionally with the team, clients and learners
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To maintain client and candidate confidentiality in accordance with GDPR
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Update and maintain diaries and calendars, databases, records and reports
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Liaise with staff and external organisations, as appropriate
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Prepare documentation and correspondence to support the core business and administration of the area
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Provide effective administrative support for the successful implementation of curriculum
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Provide support when necessary to ensure that front of house and internal events, such as selection days, run smoothly
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Responsible for fully adopting and adhering to the company’s equal opportunity policy, ensuring that all candidates, fellow employees and customers are treated fairly and impartially showing respect for all.
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Conduct daily admin tasks, monitor emails and queries coming through
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To work with colleagues to consistently improve internal practices, procedures and procedures to provide an efficient and effective service
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Undertake necessary training to professionally develop and keep abreast with current practices and legislation within the sector, particularly those which may impact on compliance.
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Attend meetings as required
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Undertake any other routine task, as required by senior staff.
Experience and Skills:
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Must have excellent and professional telephone manner
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Strong organisational skills
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Ability to prioritise workload effectively
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Good written and verbal communication
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Ability to work under pressure
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Strong communication skills
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Keen eye for detail. i.e. spotting mistakes and problem solving
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Some knowledge of basic MS Excel (required)
*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references***
Send CV and Covering Letter to info@dbc-training.co.uk