Onboarding Officer

Department: Employability

Location: Derby

Responsible to: Senior Business Manager

Overview of the Role:

To provide a warm, welcoming front of house service whilst supporting the employability team with administrative duties related to our delivery offers.

Key Responsibilities:

  • Receptionist duties: taking and directing calls to relevant staff/teams, receiving & sorting post, organising and maintaining the reception area/boardroom and other meeting rooms, welcoming/signing in visitors, maintaining front door security

  • Supporting with the maintenance of the training office

  • Communicate effectively, politely and professionally with the team, clients and learners

  • To maintain client and candidate confidentiality in accordance with GDPR

  • Update and maintain diaries and calendars, databases, records and reports

  • Liaise with staff and external organisations, as appropriate

  • Prepare documentation and correspondence to support the core business and administration of the area

  • Provide effective administrative support for the successful implementation of curriculum

  • Provide support when necessary to ensure that front of house and internal events, such as selection days, run smoothly

  • Responsible for fully adopting and adhering to the company’s equal opportunity policy, ensuring that all candidates, fellow employees and customers are treated fairly and impartially showing respect for all.

  • Conduct daily admin tasks, monitor emails and queries coming through

  • To work with colleagues to consistently improve internal practices, procedures and procedures to provide an efficient and effective service

  • Undertake necessary training to professionally develop and keep abreast with current practices and legislation within the sector, particularly those which may impact on compliance.

  • Attend meetings as required

  • Undertake any other routine task, as required by senior staff.


Experience and Skills:

  • Must have excellent and professional telephone manner

  • Strong organisational skills

  • Ability to prioritise workload effectively

  • Good written and verbal communication

  • Ability to work under pressure

  • Strong communication skills

  • Keen eye for detail. i.e. spotting mistakes and problem solving

  • Some knowledge of basic MS Excel (required)

*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references*** 


Send CV and Covering Letter to info@dbc-training.co.uk