Job Title: Receptionist / Administrative Assistant

Department: Employability

Responsible to: Senior Employability Coach

Location: D2N2

Job Purpose:

We have exciting an opportunity for a Receptionist / Administrative Assistant to provide support to the employability team in our Nottingham office, with a key focus on administration related to training.

Key Responsibilities:

  • Receptionist duties: taking and directing calls to relevant staff/teams, receiving & sorting post, organising and maintaining the reception area/boardroom and other meeting rooms, welcoming/signing in visitors, maintaining front door security 

  • Supporting with the maintenance of the training office 

  • Communicate effectively, politely and professionally with the team, clients and learners. 

  • To maintain client and candidate confidentiality in accordance with the Data Protection Act. 

  • Update and maintain diaries and calendars, databases, records and reports 

  • Liaise with staff and external organisations, as appropriate 

  • Prepare documentation and correspondence to support the core business and administration of the area 

  • Provide effective administrative support for the successful implementation of curriculum and cross College initiatives 

  • Provide support when necessary to ensure that area and cross College events, such as Information Days, run smoothly 

  • Responsible for fully adopting and adhering to the company’s equal opportunity policy, ensuring that all candidates, fellow employees and customers are treated fairly and impartially showing respect for all. 

  • Conduct daily admin tasks, monitor emails and queries coming through 

  • To work with colleagues to consistently improve internal practices, procedures and procedures to provide an efficient and effective service 

  • Undertake necessary training to professionally develop and keep abreast with current practices and legislation within the sector, particularly those which may impact on compliance. 

  • Attend meetings as required 

  • Undertake any other routine task, as required by senior staff.

Skills, Knowledge and Qualifications required:

  • Must have excellent and professional telephone manner 

  • Strong organisational skills 

  • Ability to prioritise workload effectively 

  • Good written and verbal communication 

  • Ability to work under pressure 

  • Strong communication skills 

  • Keen eye for detail. I.e. spotting mistakes and problem solving 

  • Some knowledge of basic MS Excel (required)