Phone Operator

customer service advisor

The Office of the public guardian


This is your chance to secure a guaranteed interview with 'The Office of the Public Guardian' via one of our Sector-Based Work Academy Programmes. 

This Customer Service Advisor role is Contact Centre based with the main duties answering incoming telephone calls and dealing with customer queries about OPG’s services. You will play an important role by advising and guiding customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it’s crucial that you can demonstrate empathy and understanding towards customers and maintain professionalism in this role.


You will receive 3 week intensive training along with 4-6  weeks worth of buddying whilst learning your new role. This employer is a fantastic place to work offering a range of development opportunities and health and wellbeing support.

Office of the Public Guardian (OPG) helps people in England and Wales to stay in control of decisions about their health and finance and make important decisions for others who cannot decide for themselves. OPG is an executive agency, sponsored by the Ministry of Justice.

Role Available:

  • Working hours: Monday - Friday (9am-5pm)

  • 2 year contract – will be provided with all necessary training to further apply for full time/perm position.

  • Salary - £20,965 per year

Course information:

What will I gain?

  • Level 1 Certificate in Personal Development

  • Level 1 Award in Customer Service

  • Level 2 Certificate in IT User Skills

  • Create/Update CV

  • Interview preparation

  • Guaranteed Interview on completion of course

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course either:

  • At DBC Training centres

Am I eligible?

  • Aged 16+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

  • To be unemployed and seeking work 

For more information or to book your place on the next available course, call us on 01332 295588 or click Book Now below.