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Hotline Consultant

Customer service advisor - Guaranteed Interview


Our 15-day Sector-based Work Academy is a comprehensive and interactive course designed to help you step into employment. Working alongside OPG, this course is designed to provide you with the specific skills and knowledge to be successful during the interview process.   

About OPG:

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance.

Job Description:

This Customer Service Advisor role is Contact Centre based, with the main duties answering incoming telephone calls, dealing with customer queries about OPG’s services and relating to the Mental Capacity Act 2005. Advisors play an important role on the front line of OPG by advising and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it’s crucial that advisors can demonstrate empathy and understanding towards our customers and maintain professionalism in this role. 




Learning Method



Level One

15 days

In Centre

Fully funded

Course Overview:


What will I gain?

  • Level 1 Certificate in Personal Development

  • Level 1 Award in Customer Service

  • Level 2 Certificate in IT User Skills

  • Create/Update CV

  • Interview preparation

  • Guaranteed Interview on completion of course

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course at your local DBC Training centre:

  • Alan House, 5 Clumber Street, Nottingham, NG1 3ED

Am I eligible?

  • Aged 19+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

  • To be unemployed and seeking work 

For more information or to book your place on the next available course, call us on 01332 295588 or click Book Now below.

This contract is funded by European Social Fund. 

This is the ESF logo
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