Hotline Consultant





The Customer Service Advisor role is a vital part of the OPG Helpline, with the main duties being answering incoming telephone calls and dealing with customer queries about OPG’s services. You will play an important role by advising and guiding customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it’s crucial that you can demonstrate empathy and understanding towards customers and maintain professionalism in this role. You will receive 3 week intensive training along with 4-6 weeks worth of buddying whilst learning your new role. This employer is a fantastic place to work offering a range of development opportunities and health and wellbeing support.


This 15-day course will provide you with the necessary knowledge to gain the relevant skills related to the role, and will give you the confidence and skills to succeed at interviews and step into employment.

Roles available: 

  • Customer Service Advisor

Course information:

What will I gain?

  • Level 1 Certificate in Personal Development

  • Level 1 Award in Customer Service

  • Level 2 Certificate in IT User Skills

  • Create/Update CV Interview preparation

  • Guaranteed Interview on completion of course

Course information:

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course remotely and in our Nottingham centre. ​

Course information:

Am I eligible?

  • Aged 18+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

  • To be unemployed and seeking work 

For more information or to book your place on the next available course, call us on 01332 295588 or click Book Now below.