On-boarding Support Officer

Department: iProgramme

Reporting to: Project Manager

Location: D2N2

Overview of the role:

​The role of the On-Boarding Support Officer will be to support clients to enrol onto their learning programmes and offer guidance on their chosen course.  You will be enrolling learners face to face and over the telephone completing their electronic learning agreement. 

Key Responsibilities:

  • Completing electronic learning agreements with individual learners over the telephone and face to face

  • Providing clients with advice in person, via email or the telephone

  • Managing a caseload, which is often comprised of a varied client group

  • Building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need

  • Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports

  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment

  • Attend and participate in team and company meetings, as required

  • Additional duties appropriate to the post as directed by line manager


Experience and Skills:

  • Excellent communication and interpersonal skills

  • The ability to establish a rapport and work with clients from a range of backgrounds

  • Listening and questioning skills

  • The ability to work well as part of a team, but also to work independently, using your initiative

  • Organisational skills with the ability to prioritise tasks and manage time effectively

  • Commitment to the principles and practice of equality and diversity.

  • Excellent IT skills that include Word, Excel, PowerPoint and Outlook


Send CV and Covering Letter to info@dbc-training.co.uk