Onboarding Officer

Department: Operations

Location: D2N2

Responsible to: Business Manager

Overview of the Role:

The role of the Onboarding Officer will be to support clients to decide and agree the next steps in their career, as well as learning and training opportunities. You'll explain the options available to the people you work with, helping them to make informed choices about their future. You'll offer information, advice and guidance (IAG) on education, training and work opportunities and enrol them onto their learning programmes to enable the impact. Enrolment activity will be face to face and over the telephone, completing their learning agreement electronically.

Key Responsibilities:

The Onboarding Officer may work with individuals or groups in a variety of settings.

Tasks generally involve:

  • providing clients with advice in person, via email or the telephone

  • managing a caseload, which is often comprised of a varied client group  

  • conducting group selection activities along with short drop-in interviews, an extended interview or a series of face-to-face interviews

  • designing and delivering group sessions aimed at building employability skills

  • using a variety of assessment tools, such as ability or personality tests, computer-based interest guides or skills inventories and diagnostic tools

  • building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need

  • collecting, updating and producing information on local opportunities or in a particular employment sector

  • referring clients to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary

  • liaising closely with welfare, finance and careers services

  • undertaking outreach work, such as visiting community groups to talk about learning opportunities

  • planning, coordinating and attending events and jobs fairs to market opportunities to prospective students

  • meeting targets and reporting to funders and the management team weekly - some contracts are paid on outcome rather than the activities delivered

  • developing and maintaining a network of contacts with other providers of IAG, joining relevant professional associations where appropriate

  • undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports

  • ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment

  • participate in and support the annual self-assessment process

  • attend and participate in team and company meetings, as required

  • represent DBC Training at relevant events and generally supporting DBC Training’s marketing strategy

  • maintain annual record of CPD, minimum 30 hours (pro rata)

  • take responsibility for safeguarding and promoting the welfare of all learners with

whom you come into contact

  • additional duties appropriate to the post as directed by the Business Manager


Experience and Skills:

  • hold or willing to successfully complete Level 3 or above Information, Advice & Guidance qualification

  • excellent communication and interpersonal skills

  • ability to establish a rapport and work with clients from a range of backgrounds

  • assertiveness and the ability to remain calm under pressure

  • presentation and facilitation skills

  • listening and questioning skills

  • ability to work well as part of a team, but also to work independently, using your initiative

  • organisational skills with the ability to prioritise tasks and manage time effectively

  • the ability to meet targets and deadlines

  • administrative skills including writing reports, maintaining accurate records and using IT

  • the capacity to research and manage large amounts of information

  • commitment to the principles and practice of equality and diversity.

  • excellent IT skills that include Word, Excel, PowerPoint and Outlook

*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references*** 


Send CV and Covering Letter to info@dbc-training.co.uk