Onboarding Officer

Department: D2N2 Match

Location: D2N2

Responsible to: Project Manager

Overview of the Role:

The role of the Onboarding Officer will be to support clients to decide and agree the next steps in their career, as well as learning and training opportunities. You'll explain the options available to the people you work with, helping them to make informed choices about their future. You'll offer information, advice and guidance (IAG) on education, training and work opportunities and enrol them onto their learning programmes to enable the impact. Enrolment activity will be face to face and over the telephone, completing their learning agreement electronically.

Key Responsibilities:

  • The Onboarding Officer may work with individuals or groups in a variety of settings.

  • Tasks generally involve:

  • Enrolling learners onto their courses in person, via email or the telephone

  • managing a caseload, which is often comprised of a varied client group  

  • referring learners to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary

  • meeting targets and reporting to funders and the management team weekly

  • undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports 

  • ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment

  • attend and participate in team and company meetings, as required

  • take responsibility for safeguarding and promoting the welfare of all learners with whom you come into contact

  • additional duties appropriate to the post as directed by the Project Manager 


Experience and Skills:

  • excellent communication and interpersonal skills

  • ability to establish a rapport and work with clients from a range of backgrounds

  • assertiveness and the ability to remain calm under pressure

  • listening and questioning skills

  • ability to work well as part of a team, but also to work independently, using your initiative

  • organisational skills with the ability to prioritise tasks and manage time effectively

  • the ability to meet targets and deadlines

  • administrative skills including writing reports, maintaining accurate records and using IT

  • excellent IT skills that include Word, Excel, PowerPoint and Outlook

  • You will be required to undertake a DBS check for this position

  • Preferably hold a full driving licence with access to a car

*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references*** 


Send CV and Covering Letter to info@dbc-training.co.uk