Learner Support Executive 

Department: D2N2 Match

Location: D2N2

Responsible to: Project Manager

Overview of the Role:

The role of the Learner Support Executive will be to support employed learners throughout their learning journey. Supporting them with their enrolment onto online courses, checking in with them during their course to conduct a progress review to ensure they are on track or if they require any additional support, then completing their final reviews and assisting in signposting to further learning. Enrolment and review activity will predominantly be conducted over the telephone, however there will be opportunity to conduct on-site enrolments at employer premises on occasion.

Key Responsibilities:

  • Enrolling learners onto their courses remotely or in person

  • Conducting on-programme and exit reviews with learners

  • Organising additional support with Tutors as appropriate

  • Managing a caseload, updating electronic records and simple spreadsheets

  • Flexing priorities between enrolments and reviews as per business demand

  • Referring learners to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary

  • Meeting targets, completing weekly reports and sending to the management team weekly

  • Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing claim reports

  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements including Safeguarding and promoting the welfare of all learners with whom you come into contact

  • Attend and participate in team and company meetings, as required


Experience and Skills:

  • Excellent communication and interpersonal skills

  • Ability to establish a rapport and work with clients from a range of backgrounds

  • Assertiveness and the ability to remain calm under pressure

  • Listening and questioning skills

  • Ability to work well as part of a team, but also to work independently, using your initiative

  • Organisational skills with the ability to prioritise tasks and manage time effectively

  • The ability to meet targets and deadlines

  • Administrative skills including writing reports, maintaining accurate records and using IT

  • Excellent IT skills that include Word, Excel and Outlook

You will be required to undertake a DBS check for this position.

Preferably hold a full driving licence with access to a car but not essential.

*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references*** 


Send CV and Covering Letter to info@dbc-training.co.uk