Information, Advice & Guidance Officer  

Department: Operations

Reporting to: Performance Manager

Location: East Midlands

Key Responsibilities:

  • The Information, Advice and Guidance officer may work with individuals or groups in a variety of settings.

  • Tasks generally involve:

  • providing clients with advice in person, via email or the telephone

  • managing a caseload, which is often comprised of a varied client group  

  • conducting short drop-in interviews, an extended interview or a series of face-to-face interviews

  • designing and delivering group sessions aimed at building employability skills

  • using a variety of assessment tools, such as ability or personality tests, computer-based interest guides or skills inventories and diagnostic tools

  • building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need

  • organising local jobs fairs and maintaining job boards

  • collecting, updating and producing information on local opportunities or in a particular employment sector

  • referring clients to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary

  • liaising closely with welfare, finance and careers services

  • undertaking outreach work, such as visiting community groups to talk about learning opportunities

  • planning, coordinating and attending events and fairs to market opportunities to prospective students

  • securing, carrying out and monitoring contracts, such as the National Careers Service

  • meeting targets and reporting to funders - some contracts are paid on the outcome rather than the activities delivered

  • developing and maintaining a network of contacts with other providers of IAG, joining relevant professional associations where possible

  • undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports

  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety

  • requirements (including Safeguarding) are complied with and all learners are given fair access to assessment

  • Participate in and support the annual self-assessment process

  • Attend and participate in team and company meetings, as required

  • Represent DBC Training at relevant events and generally supporting DBC Training’s

  • marketing strategy

  • Maintain an annual record of CPD, minimum 30 hours (pro-rata)

  • To take responsibility for safeguarding and promoting the welfare of all learners with

  • whom you come into contact

  • Additional duties appropriate to the post as directed by the Employability Performance Manager


Experience and Skills:

  • Level 3 or above Information, Advice & Guidance qualification

  • Excellent communication and interpersonal skills

  • The ability to establish a rapport and work with clients from a range of backgrounds

  • assertiveness and the ability to remain calm under pressure

  • Presentation and facilitation skills

  • Listening and questioning skills

  • The ability to work well as part of a team, but also to work independently, using your initiative

  • Organisational skills with the ability to prioritise tasks and manage time effectively

  • the ability to meet targets and deadlines

  • Administrative skills including writing reports, maintaining accurate records and using IT

  • the capacity to research and manage large amounts of information

  • Commitment to the principles and practice of equality and diversity.

  • Excellent IT skills that include Word, Excel, PowerPoint and Outlook


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