Information, Advice & Guidance Officer

Department: Operations

Responsible to: Employability Performance Manager

Location: Derby and Nottingham

Overall Job Purpose:

The role of the Information, Advice and Guidance officer will be to support clients to think about their career, as well as learning and training opportunities. You'll explain the options available to the people you work with, helping them to make informed choices about their future. You'll offer information, advice and guidance (IAG) on education, training and work opportunities.

Key Responsibilities:

The role of the Information, Advice and Guidance officer will be to support clients to think about their career, as well as learning and training opportunities. You'll explain the options available to the people you work with, helping them to make informed choices about their future. You'll offer information, advice and guidance (IAG) on education, training and work opportunities.

 

 

 

The Information, Advice and Guidance officer may work with individuals or groups in a variety of settings. 

Tasks generally involve: 

  • Providing clients with advice in person, via email or the telephone 

  • Managing a caseload, which is often comprised of a varied client group 

  • Conducting short drop-in interviews, an extended interview or a series of face-to-face interviews 

  • Designing and delivering group sessions aimed at building employability skills 

  • Using a variety of assessment tools, such as ability or personality tests, computer-based interest guides or skills inventories and diagnostic tools 

  • Building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need 

  • Organising local jobs fairs and maintaining job boards 

  • Collecting, updating and producing information on local opportunities or in a particular employment sector 

  • Referring clients to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary 

  • Liaising closely with welfare, finance and careers services 

  • Undertaking outreach work, such as visiting community groups to talk about learning opportunities 

  • Planning, coordinating and attending events and fairs to market opportunities to prospective students 

  • Securing, carrying out and monitoring contracts, such as the National Careers Service 

  • Meeting targets and reporting to funders - some contracts are paid on outcome rather than the activities delivered 

  • Developing and maintaining a network of contacts with other providers of IAG, joining relevant professional associations where possible 

  • Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports 

  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment 

  • Participate in and support the annual self-assessment process 

  • Attend and participate in team and company meetings, as required 

  • Represent DBC Training at relevant events and generally supporting DBC Training’s