IAG Officer

Overall Job Purpose:

The role of the Information, Advice and Guidance officer will be to support clients to think about their career, as well as learning and training opportunities. You'll explain the options available to the people you work with, helping them to make informed choices about their future. You'll offer information, advice and guidance (IAG) on education, training and work opportunities.


 Key Responsibilities:

  • Providing clients with advice in person, via email or the telephone 

  • ·Managing a caseload, which is often comprised of a varied client group 

  • Conducting short drop-in interviews, an extended interview or a series of face-to-face interviews 

  • Designing and delivering group sessions aimed at building employability skills 

  • Using a variety of assessment tools, such as ability or personality tests, computer-based interest guides or skills inventories and diagnostic tools 

  • Building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need 

  • Organising local jobs fairs and maintaining job boards 

  • Collecting, updating and producing information on local opportunities or in a particular employment sector 

  • Referring clients to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary 

  • Liaising closely with welfare, finance and careers services 

  • Undertaking outreach work, such as visiting community groups to talk about learning opportunities 

  • Planning, coordinating and attending events and fairs to market opportunities to prospective students

  • Securing, carrying out and monitoring contracts, such as the National Careers Service 

  • Meeting targets and reporting to funders - some contracts are paid on outcome rather than the activities delivered 

  • Developing and maintaining a network of contacts with other providers of IAG, joining relevant professional associations where possible 

  • Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports 

  • Ensure the full embedding of all Equal Opportunities policies and Health & Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment 

  • Participate in and support the annual self-assessment process 

  • Attend and participate in team and company meetings, as required 

  • Represent DBC Training at relevant events and generally supporting DBC Training’s marketing strategy 

  • Maintain annual record of CPD, minimum 30 hours (pro rata) 

  • To take responsibility for safeguarding and promoting the welfare of all learners with whom you come into contact 

  • Additional duties appropriate to the post as directed by the Employability Performance Manager

Experience and Skills:

  • Level 3 or above Information, Advice & Guidance qualification 

  • Excellent communication and interpersonal skills 

  • The ability to establish a rapport and work with clients from a range of backgrounds 

  • Assertiveness and the ability to remain calm under pressure 

  • Presentation and facilitation skills 

  • Listening and questioning skills The ability to work well as part of a team, but also to work independently, using your initiative 

  • Organisational skills with the ability to prioritise tasks and manage time effectively 

  • The ability to meet targets and deadlines 

  • Administrative skills including writing reports, maintaining accurate records and using IT 

  • The capacity to research and manage large amounts of information 

  • Commitment to the principles and practice of equality and diversity. 

  • Excellent IT skills that include Word, Excel, PowerPoint and Outlook