CUSTOMER SERVICE PRACTITIONER
Start date: Flexible
Typical duration: 14 Months
Great customer Service helps deliver an outstanding experience to your clients and stakeholders. This course is ideal for anyone in a customer-facing role, responsible for delivering high-quality service to internal and external customers.
The core responsibilities of a Customer Service Practitioner are based around; interacting with customers, providing excellent service while sharing information and knowledge about a specific product. This includes different types of communication such as; face-to-face, telephone, email, online messenger, social media or post.
Our Customer Service Practitioner Apprenticeship helps individuals to understand the importance of customer experience to the reputation of a business and the value they can add by delivering excellent standards of customer service.
A dedicated DBC Training development coach uses a combination of physical and virtual coaching for a truly blended learning experience.
Introduction to the programme, setting out expectations
Understanding your organisation
Product and service knowledge
Regulations and legislation affecting customer service
Developing self, roles and responsibilities
Dealing with customer conflict and challenge
Knowing your customers and customer experience
Interpersonal skills and communication
Portfolio evidence selection and development
Knowledge and behaviours test, practical assessment, portfolio of evidence