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Customer Service

This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.


During this 2-week course, you will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Course Information:

What will I gain?

  • Level 1 Certificate in Employability

  • Know how to deliver good customer service

  • Know different communication methods

  • Know how to effectively deal with customer queries, problems and complaints.

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course either:

  • At your local DBC Training centre

  • Remotely via Microsoft Teams or Zoom

Am I eligible?

  • Aged 16+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

  • To be unemployed and seeking work 

For more information or to book your place on the next available course, call us on 01332 295588 or click Book Now below.