CUSTOMER SERVICE

Start date: Flexible

Level: 2

Typical Duration: 10 Months

Excellent customer service (CS) is the aim of any type of business. Our training is designed to develop learners’ CS skills & help them recognise the impact their role has in fulfilling customer expectations, ensuring repeat business & enhancing your core values by supporting all modes of customer interaction: face-to-face, via telephone, email, text or social media.

Using the latest teaching methods (on-line/face to face) to suit learners & their work environment, we empower apprentices to succeed & improve your business. Providing the best CS experience for everyone who deals with your business.

Trainers are highly qualified with a broad range of occupational expertise & skills.

Start date: Flexible

Level: 3

Typical Duration: 12 Months

Excellent customer service (CS) is the aim of any business. Our training is designed to equip learners with the knowledge to deal with complex or demanding customer requests, queries, & complaints. Learners develop a customer-centric approach & influence positive change in processes & overall customer service; able to analyse data & customer information to inform improvements.

  

Using the latest teaching methods (on-line/face to face) to suit learners & their workplace, we empower apprentices to succeed & improve your business. Providing the best CS experience for everyone who deals with your business.

Trainers are highly qualified with a broad range of occupational expertise/skills.

For more information on this apprenticeship, please contact us on 01332 947973.

For more information on this apprenticeship, please contact us on 01332 947973.