CUSTOMER SERVICE

Start date: Flexible

Level: 2

Typical Duration: 10 Months

Excellent customer service (CS) is the aim of any type of business. Our training is designed to develop learners’ CS skills & help them recognise the impact their role has in fulfilling customer expectations, ensuring repeat business & enhancing your core values by supporting all modes of customer interaction: face-to-face, via telephone, email, text or social media.

Using the latest teaching methods (on-line/face to face) to suit learners & their work environment, we empower apprentices to succeed & improve your business. Providing the best CS experience for everyone who deals with your business.

Trainers are highly qualified with a broad range of occupational expertise & skills.

Start date: Flexible

Level: 3

Typical Duration: 12 Months

Excellent customer service (CS) is the aim of any business. Our training is designed to equip learners with the knowledge to deal with complex or demanding customer requests, queries, & complaints. Learners develop a customer-centric approach & influence positive change in processes & overall customer service; able to analyse data & customer information to inform improvements.

  

Using the latest teaching methods (on-line/face to face) to suit learners & their workplace, we empower apprentices to succeed & improve your business. Providing the best CS experience for everyone who deals with your business.

Trainers are highly qualified with a broad range of occupational expertise/skills.

For more information on this apprenticeship, please contact us on 01332 947973.

For more information on this apprenticeship, please contact us on 01332 947973.

To find out more about the apprenticeship incentives available, click here.