LEVEL 2 CERTIFICATE IN UNDERSTANDING

RETAIL OPERATIONS

This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.

Units:

  • Unit 1 Understanding customer service in the retail sector

  • Unit 2 Understanding the retail selling process 

  • Unit 3 Understanding how individuals and teams contribute to the effectiveness of a retail business

  • Unit 4 Understanding how a retail business maintains health and safety on its premises

  • Unit 5 Understanding retail consumer law 

  • Unit 6 Understand how to deal with customer queries and complaints in a retail environment

  • Unit 7 Understanding the handling of customer payments in a retail business

  • Unit 8 Understanding the control, receipt and storage of stock in a retail business

How long is the course?:

Guided Learning Hours - 128

Up to 8 weeks

Qualification:

On completion of the course you will receive the Level 2 Certificate in Understanding Retail Operations

For more information on this course, please contact us on 01332 295588.