LEVEL 2 CERTIFICATE IN UNDERSTANDING
This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.
Unit 1 Understanding customer service in the retail sector
Unit 2 Understanding the retail selling process
Unit 3 Understanding how individuals and teams contribute to the effectiveness of a retail business
Unit 4 Understanding how a retail business maintains health and safety on its premises
Unit 5 Understanding retail consumer law
Unit 6 Understand how to deal with customer queries and complaints in a retail environment
Unit 7 Understanding the handling of customer payments in a retail business
Unit 8 Understanding the control, receipt and storage of stock in a retail business
How long is the course?:
Guided Learning Hours - 128
Up to 8 weeks
On completion of the course you will receive the Level 2 Certificate in Understanding Retail Operations
For more information on this course, please contact us on 01332 295588.