LEVEL 2 CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE

Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Units:

  • Unit 1: Principles of customer service and delivery

  • Unit2: Understand customers

  • Unit 3: Understand employer organisations

  • Unit 4: Understand how to communicate with customers

  • Unit 5: Understand how to handle customer information

  • Unit 6: Understand how to resolve customer problems and deliver customer service to challenging customers

  • Unit 7: Understand how to develop customer relationships

 

How long is the course?:

Guided Learning Hours - 128

Up to 8 weeks

Qualification:

On completion of the course you will receive the Level 2 Certificate in Principles of Customer Service

For more information on this course, please contact us on 01332 295588.