Contract Coordinator

Department: Head Office

Reporting to: Contract Manager

Location: Derby

Overall Job Purpose:

To support delivery partners and the Head of Contract in managing and achieving the contractual profiles, quality and compliance of DBC’s match funded contracts.  

Key Responsibilities:

  • Be the day to day point of contact for delivery partners.

  • Manage the flow of information, paperwork and claim documentation, plus the quality and compliance of these documents with delivery partners within specified timescales.

  • To conduct administrative audits of all delivery partner paperwork on a regular scheduled basis.

  • Record and report daily, weekly and monthly statistics against pre-set targets and profiles.

  • To motivate delivery partners to ensure their contribution to the Learner Journey is meaningful and effective.

  • To support delivery partner performance against improvement plans to meet and exceed targets.

  • To work collaboratively with all colleagues in the claims, quality and compliance team and to provide additional support during peak times.

  • To provide support to managers and other teams administratively across the Company.

  • To facilitate the sharing of best practice and bench marking across delivery partners and internal departments.

  • To contribute to the effective implementation of new contracts by ensuring effective systems and procedures are in place.

  • Manage the enrolment process of learners onto the project, additionally conducting enrolments during peak times.

  • Manage the completion process and evidence gathering for the contracts.

  • To check the eligibility of all claims made through PICs.

  • Promote a positive image of the Company and all of the services it delivers.

  • Perform other duties as reasonably requested by the line manager.

Experience and Skills:

  • Previous experience of working across differing departments within a business is desirable

  • Knowledge of ESFA, ESF, DWP and Match funding desirable

  • Strong organisational and administration skills

  • Ability to prioritise workload effectively

  • Excellent written and verbal communication

  • Ability to work under pressure

  • Strong communication skills

  • Keen eye for detail. i.e. spotting mistakes and problem solving

  • Some knowledge of basic MS Excel (required)