Claims & Compliance Apprentice

Department: Claims Department

Reporting to: Claims & Compliance Officer

Location: D2N2

To support the claims team with data entry and processing of learner data and related funding claims. Adhering to data integrity procedures at all times to ensure quality and contract compliance at all times.

Key Responsibilities:

  • To ensure all learners are thoroughly pre-screened to ensure that they meet the eligibility requirements of the programme and evidence of eligibility is gathered and stored within each learner file.

  • Ensure all learners are contacted daily and informed of any outstanding documentation.

  • Communicate effectively, politely and professionally with the team, clients and learners.

  • Accurately and efficiently upload candidate information and profiles onto the management information system.

  • Ensure all candidates who have fulfilled the Mandatory Requirements have completed a full induction.

  • Liaising with external subcontractors to collect data in a timely fashion

  • Deal with any subcontractor queries in relation to data or the completion of funding paperwork

  • To maintain client and candidate confidentiality in accordance with the Data Protection Act.

  • Responsible for fully adopting and adhering to the company’s equal opportunity policy, ensuring that all candidates, fellow employees and customers are treated fairly and impartially showing respect for all.

  • Conduct daily admin tasks, monitor emails and queries coming through

  • To work with colleagues to consistently improve internal practices, procedures and procedures to provide an efficient and effective service

  • Undertake necessary training to professionally develop and keep abreast with current practices and legislation within the sector, particularly those which may impact on compliance.

  • Attend meetings as required

  • Undertake any other routine task, as required by senior staff.


Experience and Skills:

  • Must have excellent and professional telephone manner

  • Strong organisational skills

  • Ability to prioritise workload effectively

  • Excellent written and verbal communication

  • Ability to work under pressure

  • Strong communication skills

  • Keen eye for detail. I.e. spotting mistakes and problem solving

  • Some knowledge of basic MS Excel (required)

*** Please note: contract of employment with DBC Training is subject to a reasonable DBS check return and 2 satisfactory references*** 


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