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Retail Checkout Counter

Level 2 certificate in retail operations

Our online Retail Operations certificate is designed to provide you with an understanding of Retail Operations.

This certificate, centered on comprehending retail operations, strives to enhance your grasp of retail jargon, the retail sales process, and imparts expertise in various retail aspects such as proficient customer service, collaborative teamwork, and insights into the dynamics of working within the retail industry.

Join us for an engaging learning experience that will help you take your first steps into employment in Retail. 




Learning Method



Level Two

12 weeks


Available fully funded

Course Overview:

What will I learn?

  • Understanding customer service in the retail sector

  • Understanding the retail selling process

  • Understanding how individuals and teams contribute to the effectiveness of a retail business

  • Understanding how a retail business maintains health and safety on its premises

  • Understanding retail consumer law

  • Understand how to deal with customer queries and complaints in a retail environment

  • Understanding the handling of customer payments in a retail business

  • Understanding the control, receipt and storage of stock in a retail business

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course online, with the support of one of our dedicated tutors.

Am I eligible?

  • Aged 19+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

This contract is funded by
European Social Fund. 

This is the ESF logo

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Retail Operations
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