Level 2 certificate in retail operations
Our online Retail Operations certificate is designed to provide you with an understanding of Retail Operations.
This certificate, centered on comprehending retail operations, strives to enhance your grasp of retail jargon, the retail sales process, and imparts expertise in various retail aspects such as proficient customer service, collaborative teamwork, and insights into the dynamics of working within the retail industry.
Join us for an engaging learning experience that will help you take your first steps into employment in Retail.
Available fully funded
What will I learn?
Understanding customer service in the retail sector
Understanding the retail selling process
Understanding how individuals and teams contribute to the effectiveness of a retail business
Understanding how a retail business maintains health and safety on its premises
Understanding retail consumer law
Understand how to deal with customer queries and complaints in a retail environment
Understanding the handling of customer payments in a retail business
Understanding the control, receipt and storage of stock in a retail business
How will I learn?
We have a range of flexible learning methods available to suit your needs. You can attend this course online, with the support of one of our dedicated tutors.
Am I eligible?
Aged 19+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years