Level 2 certificate in Customer service
Our online Customer Service certificate is designed to provide you with the skills and knowledge to provide quality customer service.
This qualification equips you with the knowledge and skills that employers seek for various customer service positions. You'll gain essential insights into performing customer service tasks, including managing information and aiding in events.
Join us for an engaging learning experience that will help you take your first steps into employment in Customer Service.
Available fully funded
What will I learn?
Principles of customer service and delivery
Understand employer organisations
Understand how to communicate with customers
Understand how to handle customer information
Understand how to resolve problems and deliver customer service to challenging customers
Understand how to develop customer relationships
How will I learn?
We have a range of flexible learning methods available to suit your needs. You can attend this course online, with the support of one of our dedicated tutors.
Am I eligible?
Aged 19+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years