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Sales Agent

Level 2 certificate in Customer service

Our online Customer Service certificate is designed to provide you with the skills and knowledge to provide quality customer service.

This qualification equips you with the knowledge and skills that employers seek for various customer service positions. You'll gain essential insights into performing customer service tasks, including managing information and aiding in events.


Join us for an engaging learning experience that will help you take your first steps into employment in Customer Service. 




Learning Method



Level Two

12 weeks


Available fully funded

Course Overview:

What will I learn?

  • Principles of customer service and delivery

  • Understand customers

  • Understand employer organisations

  • Understand how to communicate with customers

  • Understand how to handle customer information

  • Understand how to resolve problems and deliver customer service to challenging customers

  • Understand how to develop customer relationships

How will I learn?

We have a range of flexible learning methods available to suit your needs. You can attend this course online, with the support of one of our dedicated tutors.

Am I eligible?

  • Aged 19+ – no maximum age limit 

  • Have the right to live and work in the UK 

  • Have been a British/EU citizen for the last 3 years 

Book Now

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This contract is funded by European Social Fund. 

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Customer Service
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