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Customer Service

Here at DBC Training we have a variety of courses in Customer Service.

Level 2 - Who is it for?

Anyone working full time over 30 hours in a Customer Service role such as:

  • Customer Service Assistant
  • Customer Service Trainee
  • Customer Service Representative
  • Customer Service Agent

Level 3 - Who is it for?

  • Customer Service Co-ordinator
  • Customer Service Team Leader
  • Customer Service Relationship Manager

What qualification will I get?  

You will work towards:

  • Level 2 or Level 3 Combined Diploma in Customer Service
  • Maths, English and ICT Level 1 or 2
  • Full Apprenticeship certificate awarded by the Apprenticeship Certificate for England 

You will also cover:

  • Employee Rights and Responsibilities 
  • Personal Learning and Thinking Skills 

How much does it cost?

Depending on your age, the government will fund your course in full or in part

  • 16 – 18 years – fully funded
  • 19 – 24 years – part funded 


How long does it take?

You can learn at your own pace but it will take 12-15 months depending on your previous qualifications and experience. The level 3 may take slightly longer up to 18 months. 

Where will my learning take place?

Teaching, learning and assessment mostly takes place in the workplace. There will also be some classroom-based work.

Why DBC Training?

As a local training provider we offer FREE additional IT training in our local centres to give you or enhance your skills to do your tasks at work.

How do I enrol?

Please contact the Apprentice team on 01332 295588 for further information, or view our current apprenticeship vacancies.

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I first started at DBC training doing a traineeship a couple of weeks before I had my daughter. I loved the atmosphere here; everybody was so...

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When I finished secondary school, I started attending college. I felt that sitting at a table revising did not suit me and was not the way I wanted...

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I love my new apprenticeship and I’m very grateful to DBC for all his help and ongoing support.

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